☀️ Good morning, I'm John.
I’m a Lead User Experience Designer and Researcher at CVS Health focused on making healthcare more inclusive and secure.
He/Him • Boston, MA
Case studies
A curated collection of my past work.


Leading a Password-less Account Strategy
Orchestrated an enterprise effort to provide secure and seamless access to patient Protected Health Information (PHI).
Coming soon
Web
iOS
Android


Real-time Seamless Account Recovery
Removed access barriers with a secure self-service mobile number change feature.
Web


Access as Easy as Picking up at the Pharmacy
Evaluated date of birth authentication perception, increasing sign in success rate by 5.3%.
Web
iOS
Android


CVS Caremark Client Customization Experience
Led a Service Design effort to remove process barriers and improve implementation efficiency.
Web


Insurance Dashboard Navigation Consolidation
Information Architecture research that defined the roadmap for a task-based navigation structure.
Web
Recent writing
Essays and articles on strategy, process, and similar design topics. Thoughts and opinions are my own.

Speaking and accolades

Currently reading
Storytelling for User Experience
Authors: Whitney Quesenbery & Kevin Brooks