I’m a Lead User Experience Designer and Researcher at CVS Health focused on making healthcare more inclusive and secure.

He/Him • Boston, MA


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Case studies

A curated collection of my past work.

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Case study passwords are included with my résumé. Contact me if you have any issues accessing my work.

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CVS HEALTH

Leading a Password-less Account Strategy

Orchestrated an enterprise effort to provide secure and seamless access to patient Protected Health Information (PHI).

Coming soon

CVS HEALTH

CVS Caremark Mobile Network Operator identity verification

Increased multi-factor authentication sign in success rate by providing a self-service option.

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CVS HEALTH

CVS Caremark date of birth multi-factor authentication alternative

Increased sign in success rates with a simpler, secure experience.

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CVS HEALTH

CVS Caremark client customization experience

Reduced time to deployment while improving client relations with an in-house content management system.

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JOHN HANCOCK INSURANCE

Insurance web application navigation redesign

Improved policyholder task completion rate with generative and evaluative research.

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Recent writing

Essays and articles on strategy, process, and similar design topics. Thoughts and opinions are my own.

Designing Icons for User Interfaces

November 13, 2020

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Getting Started with High-Fidelity Prototyping

March 28, 2020

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Currently reading

Storytelling for User Experience

Authors: Whitney Quesenbery & Kevin Brooks


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Questions about my portfolio? Have a project in mind?