I’m a Product Design Engineer and User Research Leader passionate about building accessible, data-informed experiences.

He/Him • Boston, MA


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Case studies

A curated collection of my past work.

Real-time Seamless Account Recovery

Removed access barriers with a secure self-service mobile number change feature.

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Web

Access as Easy as Picking up at the Pharmacy

Evaluated date of birth authentication perception, increasing sign in success rate by 5.3%.

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Web

iOS

Android

CVS Caremark Client Customization Experience

Led a Service Design effort to remove process barriers and improve implementation efficiency.

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Web

Insurance Dashboard Navigation Consolidation

Information Architecture research that defined the roadmap for a task-based navigation structure.

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Web

Helping Customers Find the Right Fit

How might we teach users to recognize an appropriate eartip size for their earbuds?

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iOS

Android

Recent writing

Essays and articles on strategy, process, and similar design topics. Thoughts and opinions are my own.

Rethinking Human Error

August 10, 2026

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Design System Governance

August 1, 2026

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Every Pixel Asks Something of the User

July 1, 2026

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Speaking and accolades



Currently reading

Storytelling for User Experience

Authors: Whitney Quesenbery & Kevin Brooks


Explore my reading list →


 

Questions about my portfolio? Have a project in mind?